Terms of Business Agreement

The Financial Conduct Authority (FCA)

 

The FCA is the independent watchdog that regulates financial services. Blue Fox Financial Ltd trading as Blue Fox Insurance & Activity Business Cover is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 808552. Our permitted business is advising on and arranging non-investment insurance contracts, as well as credit-broking.


You can check this on the Financial Services Register by visiting the FCA's website at https://register.fca.org.uk

Whose products do we offer?

Insurance: We offer a range of policies (including business/commercial and landlords insurance) from a limited range of insurers from across the market which does not represent the whole market. A list of insurers we offer policies from is available on request.


Consumer Credit: Where we have arranged an insurance policy on your behalf, we can arrange credit to cover up to 90% of the policy premium. We only arrange credit from a limited range of lenders from across the market, which does not represent the whole market.


Which service will we provide you with?

Insurance: We will ask you some questions to help us ascertain your demands and needs, and we will then provide you with sufficient information on what we believe to be ‘a suitable product’, but not necessarily ‘the most suitable product’, for your demands and needs. The information we provide is intended to help you make an informed decision about how to proceed. Ultimately, you will need to make your own decision about how to proceed, and it is your responsibility to ensure that any product that you take out is suitable for your insurance requirements.


Consumer Credit: You will not receive advice or a recommendation from us on the suitability of the provision of credit, unless you are a retail client.


In all cases, we will arrange the product on your behalf.


Disclosure of Information


It is important that you understand that any information, statements, or answers made by you to us or your Insurer are your responsibility and must be correct, as failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover. These facts must be disclosed at the earliest opportunity and certainly at each renewal. If you are a retail client you are duty bound to avoid any misrepresentation & if you are a commercial client you are duty bound to make a fair representation of risk, (more information is available upon request). Responsibility for this is solely yours as we cannot be expected to have known facts which have not been disclosed to us. Please keep copies of any documentation sent to you for future reference.

Our Remuneration

 

Remuneration for our services is generally a commission which is a percentage of your insurance premium and payable by the insurer. We may charge a fee for our services, as agreed with you, or a combination of commission and fees.

 

We may also receive income from providers of premium financing facilities where we have made such arrangements on your behalf with your agreement.

 

In the event of a policy being cancelled mid-term, and not replaced by another policy, we reserve the right to retain the commission and any fees earned on the original transaction.

 

For each insurance policy, including any subsequent renewal, you have a right to request information regarding any remuneration that we have received as a result of placing your insurance.


Professional Indemnity


We conform to the FCA requirements in respect of Professional Indemnity Insurance. This type of insurance is mandatory for insurance intermediaries.


Banking


We hold Client money in a statutory trust account, and where interest received exceeds £20 we will disclose this to you at the time.


Cancellation rights


If you wish to cancel your policy please contact us in writing at Blue Fox Financial Ltd, Cancellations Department, Maple House, High Street Potters Bar, EN6 5BS or by phone on 01707 902 400. We reserve the right to charge an administration fee upon cancellation of a policy unless the cancellation is within 14 days of inception or renewal of the policy.

What to do if you have a complaint?

 

If you wish to register a complaint, please contact us in writing at Blue Fox Financial Ltd, Complaints Department, Maple House, High Street, Potters Bar, EN6 5BS or by phone on 01707 902 400. If you wish to obtain a copy of the firm’s Complaint Handling Procedure please be in contact with Blue Fox Financial Ltd.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

 

Advising and arranging of optional insurance policies is covered for 90% of the claim, without any limitation. Compulsory insurance policies are covered 100%. Further information about the compensation scheme arrangements is available from the FSCS.

Data Protection

 

The information you have provided is subject to the Data Protection Policy and Privacy Notice of the firm, which is available upon request. You may request confirmation of the information we hold about you, to which we will respond within 30 days. You consent to us or any company associated with us for processing your personal data in accordance with the Data Protection Policy and Privacy Notice of the firm. If you wish to obtain a copy of the firms Data Protection Policy and or Privacy Notice, please be in contact with Blue Fox Financial Ltd.


We may undertake checks via credit reference and fraud prevention agencies to manage your account with us. Please note that these checks should not affect your credit rating. Furthermore, any of our Product Providers (including Credit Providers), may also undertake checks via credit reference and fraud prevention agencies to obtain information with regards to your credit profile. This may affect your credit rating.